E90 Privacy Policy — How We Protect Your Information
Updated: January 2026. This Privacy Policy describes the types of information collected by e90, how it is used, how it is protected, and your rights as a user of our platform in Malaysia.
1. Information We Collect
E90 collects information from users in order to provide a platform experience that is secure, personalised, and fully functional. The types of information collected fall into the following categories:
Account Information
During registration, you are required to provide your full name, email address, phone number, and date of birth. This information is used to verify your identity, enable secure login, and ensure your account can only be accessed by you.
Payment & Transaction Information
E90 records financial transaction details including deposit and withdrawal amounts in Ringgit Malaysia (RM), transaction dates, and payment methods used (such as DuitNow QR or FPX). Full card numbers or bank account details are not stored directly by the platform — payment processing is handled through secure payment providers.
Device & Browser Information
The e90 platform automatically records technical information when you access our services — including device type, operating system, browser type, IP address, and access time. This information is used solely for security purposes, fraud detection, and platform performance improvements.
Usage Data
We also record platform usage patterns — such as games played, session duration, and aggregated betting activity. This data is not used to directly identify individuals, but helps us understand user needs and improve the overall platform experience.
2. Purpose of Data Use & Cookies Policy
Why We Use Your Information
Information collected by e90 is used for the following legitimate purposes related to the platform's services:
- Processing account registrations and verifying user identity in accordance with compliance requirements.
- Processing deposits and withdrawals in Ringgit Malaysia accurately and securely.
- Detecting and preventing fraudulent activity, money laundering, and unauthorised access to user accounts.
- Providing relevant and timely customer support whenever you contact our team.
- Sending account-related communications such as deposit confirmations, security notifications, and important policy updates.
Cookies & Tracking Technologies
The e90 platform uses cookies — small text files stored in your browser — to maintain your login session, remember your preferences, and improve platform performance. Two types of cookies are used: session cookies (which are automatically deleted when you close your browser) and persistent cookies (which remain for a set period to make future access easier).
You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect platform functionality, including the ability to keep you logged in.
3. Data Storage, Security & Third-Party Sharing
How Your Data is Stored & Protected
E90 uses SSL (Secure Socket Layer) encryption for all communications between your device and our servers. Personal data is stored on protected servers with strict access controls — only authorised personnel may access user information, and only when required for operational or compliance purposes.
Account passwords are stored in encrypted form and cannot be read directly by any platform staff. We conduct regular security checks to ensure our systems remain secure and up to date.
Sharing Information with Third Parties
E90 does not sell, rent, or disclose users' personal information to third parties for marketing purposes. Information may be shared only in the following limited circumstances:
- Service Provider: Payment processing providers (such as DuitNow and FPX) and third-party game providers that require minimum information to deliver their services.
- Legal Requirements: When required by applicable Malaysian law, court order, or a valid request from the relevant authorities.
- Fraud Prevention: To agencies or service providers that assist us in detecting and preventing fraud or money laundering, subject to strict confidentiality agreements.
In all sharing situations, we ensure that receiving parties are bound by equivalent data protection obligations.
4. User Rights & How to Contact Us
Right of Access
You have the right to request a copy of the personal information we hold about you. This request can be submitted through the e90 customer support team and will be processed within a reasonable timeframe.
Right to Rectification
If any personal information we hold about you is inaccurate or out of date, you have the right to request a correction. Some details such as your name and date of birth may require document verification before changes can be made.
Right to Erasure
You may request the deletion of your account and personal data. Such requests will be processed subject to e90's legal obligation to retain certain records for the period prescribed under applicable Malaysian legislation.
How to Contact Us
For any enquiries regarding this Privacy Policy, your rights, or how your data is handled, please reach out to our support team:
Email: [email protected]
You can also check our FAQ page us for answers to common questions about privacy and account security.
Request a copy of all personal information e90 holds about you
Update or correct inaccurate information in your account
Request account and personal data deletion, subject to legal requirements
5. Policy Changes & Applicable Law
Privacy Policy Amendments
E90 reserves the right to update or amend this Privacy Policy at any time. Users will be notified of any significant changes via in-platform notifications or to their registered email address. The date of the most recent update will always be shown at the top of this page.
Continued use of the e90 platform after any policy amendment is considered acceptance of the latest version of the Privacy Policy. We encourage you to review this page periodically to stay informed of our current privacy practices.
Governing Law
This Privacy Policy is governed by the Personal Data Protection Act 2010 of Malaysia and all applicable related laws. e90 is committed to complying with all legal requirements relating to the protection of users' personal data in Malaysia.
Data Retention Period
E90 retains users' personal information for as long as their account is active or as long as necessary to provide our services. Following account closure, certain information may be kept for an additional period to meet legal and regulatory obligations — including financial records required under Malaysia's anti-money laundering laws. After that period, data will be securely deleted or anonymised.
Questions About Your Privacy?
The e90 team is ready to help you understand how your data is handled or to process any privacy-related requests. Contact us directly or check our FAQ for more information.
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